Our Expertise—Specialized, Responsive, Uniquely Falvey

Our value starts with the strength of our products. We believe that your premium should provide more than just great coverage. With Falvey Insurance Group, you receive a breadth of additional value-added services at no additional cost. If you have a broker agreement with Falvey, you have access to Specialized Underwriting Expertise. With In-House Claims, Loss Prevention, and Recoveries, Proprietary, Industry-Leading Technology, and World-Class Customer Service.

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Specialized Underwriting Expertise

We specialize in industry verticals where we have unique expertise. We deliver a broad range of services to support our market-leading coverage offerings. We write what we know. We focus on studying the product, have experts on staff, and take pride in familiarizing ourselves with the risk and perils of our specialized classes of business. Our rich history of applied expertise affords us the ability to underwrite a wide variety of goods and commodities. Working with our broker partners to find solutions for our client’s needs — no matter the specification. Considering all of the variables involved, we write each policy from a position of accuracy, authority, and confidence. Our rigorous standards, experience, and technical knowledge—from loss prevention to the correct coverage and clauses in your policy, to claims handling—ensure our clients receive the best-in-class service when it matters most.

In-House Claims, Loss Prevention, and Recoveries

Having an in-house, integrated claims, recoveries, and loss control department, Falvey can proactively combine ease of claim settlement with value-added risk management services to our customers. While our competitors may outsource their claims process, we proudly handle every claim in-house. We believe this helps prevent unnecessary delays and miscommunication. We begin the claims process from the moment a claim is submitted using our easy-to-use First Notice of Loss submission process. Because we handle every claim in-house, we can facilitate effective and direct communication with our clients. We also pride ourselves on providing you with complete transparency every step of the way. All parties, including the carrier, broker, client, and claimant, can access the claim status on our online portal at any time. What’s more, we have in-house experienced loss prevention specialists that are available to provide personalized consultative advice and development of risk mitigation strategies to prevent losses.

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Proprietary, Industry-Leading Technology

Falvey Systems, the software development team at Falvey Insurance Group, is committed to providing the highest-quality products and services. To deliver this underlying value, we’ve created a framework for service excellence to ensure we deliver what you need in a consistent and collaborative way. The use of technology in all our offerings has afforded us a place at the forefront of the market by delivering state-of-the-art systems that have vastly improved efficiency. We aim for an annual uptime percentage of at least 99% for all the included products and services. Here are just a few of the technology perks that help us serve Falvey customers:

• A simple online portal to manage all policies, invoices, and claims. Manually create and edit policies or upload in bulk with our batch reporting feature.

• File claims with supporting documents electronically, track claims history, and monitor status updates for open claims.

• A top-end data and reporting structure. We assist clients in loss mitigation by utilizing detailed portfolio analysis.

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World-Class Customer Service

Building positive relationships is a core value at Falvey. We believe in investing time and resources to build relationships of mutual respect. Dependability and trust with our customers and broker partners are what set us apart from the competition. Our goal is to act as a trusted advisor, not just a provider of transactions. By taking a personal approach to every customer and broker interaction, we are building a long-term partnership—and to us, that’s the measure of success. A crucial aspect of changing our customer experience is direct feedback from our clients. This is why Falvey sends an annual Net Promoter Score (NPS) survey to customers, including our brokers and intermediaries. Industry statistics show that only about 53% of insurance clients are regularly surveyed, which made it a priority for us to invest in NPS. We are proud of our Net Promoter Score of 86.3%, which is considered “World-Class” compared to 36% of other insurance companies in the US and Canada.

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